Led Quote-to-Cash process definition and documentation
Situation:
A global provider of fasteners and components acquired a smaller components distributor and identified deficits in their process definition and documentation. The combined organization turned to Kormac for support.
Actions:
- Standardized and documented the “one best way” for all key functional processes across Sales, Accounting, Purchasing, Warehouse, and Imports
- Mapped entire Quote-to-Cash process
- Developed Standard Operating Procedures for key roles
- Revealed operational improvement opportunities
- Collaborated with the entire client organization: one-third of employees participated directly and trained the other two-thirds in the new processes
- Defined new KPIs and dashboards and shared the new approach on the employee intranet
Results: Delivered dynamic operational and financial tools for post-acquisition clarity and efficiency: 40 Process Maps, 35 Standard Operating Procedures, and 51 Work Instructions.
